bol88 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the bol88 platform ("Platform", "Service" or "Website") and its users ("you", "member" or "player"). bol88 is an online betting and casino platform for users in Bangladesh, offering cricket betting, slot games, live casino, and other entertainment gaming services.

These terms are written in Bengali and apply to players in Bangladesh. By accessing the platform, registering, or playing any game, you acknowledge that these terms are binding on you.

In addition to these terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of this document.

2.1 Age Eligibility

To participate on the bol88 platform, you must be at least 21 years of age or older. We follow a strict policy against gambling by minors. We may request identity documents for age verification if needed.

2.2 One Account Policy

Each person may create only one account. If multiple accounts belonging to the same person are found, this will be treated as a violation of these terms and all related accounts may be closed.

• If multiple members of a family or household use the same device or internet connection, please contact our customer service.
• All information provided at the time of registration must be true and accurate.
• To update account information, please contact us via live chat.

2.3 Restricted Areas

Residents of countries or regions where online gaming is legally prohibited may not register on bol88. Violating this restriction will result in account closure.

3.1 Account Security

You are responsible for keeping your account login details (username and password) completely confidential and secure. Giving anyone else access to your account is strictly prohibited.

• Keep your password strong and change it regularly.
• If you suspect unauthorized access to your account, notify us immediately.
• bol88 is not responsible for any loss resulting from unauthorized use by a third party.

3.2 Identity Verification (KYC)

bol88 may request identity verification documents at any time. These may include:

• A copy of your National ID (NID) or passport
• Mobile banking account confirmation
• Proof of address

If identity verification is not completed, withdrawals may be delayed or the account may be temporarily suspended.

4.1 Approved Payment Methods

bol88 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Transactions through any method other than these are not accepted.

4.2 Minimum Deposit and Withdrawal Limits

KYC verification must be completed before a withdrawal request is processed. Withdrawal requests are generally completed within 30 minutes to 3 hours, though slight delays may occur depending on banking hours.

4.3 Transaction Rules

• Deposits into your account cannot be made through a third party — only a mobile banking or bank account registered in your own name may be used.
• Deposited funds will only be returned via the same method used for the deposit.
• For bank transfers, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other registered banks are accepted.
• You are advised to keep records of your transactions.

5.1 Welcome Bonus

New members will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus, the following conditions must be met:

• A wagering requirement of 10 times the bonus amount must be fulfilled.
• The bonus applies to the first deposit only.
• The bonus option must be activated to claim it.
• The wagering requirement must be met before winnings earned using the bonus can be converted to cash.

5.2 General Bonus Rules

• Each promotion has specific terms that are published alongside the offer.
• Bonuses are for personal use only — creating multiple accounts to take advantage of bonus offers is strictly prohibited.
• bol88 reserves the right to modify, suspend, or cancel any promotion.
• If evidence of bonus abuse is found, the relevant bonus and winnings will be forfeited.

5.3 VIP Program

The bol88 VIP program has three tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

Advancement to a higher tier depends on your overall activity and regular participation on the platform. Contact us via live chat for more details about the benefits of each tier.

6.1 Rules for Placing Bets

Once a bet is confirmed, it cannot be cancelled or changed. The following applies to betting:

• All bets are recorded with a timestamp according to Bangladesh Standard Time (BST, UTC+6).
• For live betting, market information is displayed in real time.
• If an event is cancelled, the stake placed on that event will be refunded.
• Winnings will be credited to the account only after the result is confirmed.

6.2 Technical Errors

If a bet or game is interrupted midway due to a system error or internet disconnection, bol88 will review that session. In such cases, our decision will be considered final.

6.3 Suspicious Betting

If a bet appears suspicious or is connected to match fixing, bol88 reserves the right to withhold payment on that bet and conduct an investigation. Relevant authorities may be notified in suspected cases.

The following activities are strictly prohibited and may result in account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Money laundering or transacting with funds from illegal sources.
• Systematic or coordinated betting for the purpose of gaining bonus advantages ("bonus abuse").
• Playing using software, bots, or automated systems.
• Using or transferring another member's account.
• Attempting to access the website's security systems.
• Providing false or misleading information.
• Exploiting any error or vulnerability.

8.1 Nature of the Service

bol88 is an entertainment gaming platform. Gaming and betting are inherently risky and carry the possibility of financial loss. You are participating with full awareness of this risk.

8.2 Technical Disruptions

bol88 is not liable for losses caused by the following:

• Internet disconnection or network issues.
• Delays in third-party payment processing.
• Errors in your device or software.
• Service disruptions caused by reasons beyond our control.

8.3 Changes to the Service

bol88 reserves the right to modify, suspend, or discontinue its services, game offerings, or promotional offers at any time without prior notice. bol88 is not obligated to provide any compensation for such changes.

To learn more about how your personal information is collected, used, and protected, please read our Privacy Policy. In brief:

• Your information is used solely for the purpose of providing and improving the service.
• Your information is not sold to third parties.
• We keep all transactions secure using SSL encryption technology.
• Information is stored for the purpose of financial security and fraud prevention.
• Information may be provided to relevant authorities in cases of legal obligation.

bol88 places the highest priority on responsible gaming. We believe gaming is a form of entertainment — it should never be used as a way to relieve financial pressure.

• You can set deposit and betting limits on your account.
• You can request voluntary temporary or permanent closure of your account.
• If signs of problematic gambling are identified, we will actively provide support.

For more details, visit our Responsible Gaming page. This service is for those aged 21 and above only.

11.1 Account Closure at User Request

You can request to close your account at any time. To make a request, contact us via live chat or email us at [email protected]. Please withdraw any remaining balance before closing your account.

11.2 Account Suspension or Closure by bol88

bol88 may suspend or close an account under the following circumstances:

• Any violation of these terms and conditions.
• Providing false information or failure to verify identity.
• Suspicious or fraudulent activity.
• Legal obligations or regulatory directives.

For accounts suspended with valid reason, any legitimate balance will be returned.

12.1 Complaint Submission Process

If you have any dispute or complaint, please contact our customer service team first:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

After receiving a complaint, we will investigate and work to provide a resolution as quickly as possible.

12.2 Final Decision

bol88's technical logs and records will be considered final evidence in resolving disputes. Our system-generated data regarding game results, betting history, and transaction records is of the highest acceptance.

13.1 Terms and Conditions Updates

bol88 reserves the right to amend these rules and terms and conditions at any time. For significant changes, we will endeavor to notify our members. Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions.

13.2 Contact Information

For any questions or comments regarding these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

These rules and terms and conditions apply to players from Bangladesh. In the event of any dispute, the decision of bol88's management will be considered final.